STAGES OF ORDER
How do I place an order?
Stage 1 : Identification
If it is the first order you place on our website, you must create your own account first. In order to do so, you must complete the registration form. Be sure of the validity of your e-mail address, so you can receive all of our notifications about the follow-up to your order.
If you are already one of our customers, you must identify yourself using the e-mail address and the password you had registered during your first order, then click on “Validate”, so as to finish your order.
Stage 2 : Order
You must add the articles one by one to your basket. After each new item, you can click either on “Resume shopping” or “See your Basket”. In order to validate your purchases, you must click on “Order”. At the time of the final validation of your basket, you can visualize the articles you have ordered, the total price of your order as well as the delivery charges.
Stage 3 : Summary
Check the content of your order on the summary: articles, quantity, price, delivery costs, delivery address.
Stage 4 : Payment
The payment is carried out by credit card, via the MERCANET system (BNP PARIBAS). You can choose between three types of credit cards: CB, Visa and MasterCard. The charts emitted by banks domiciled out of France must obligatorily be international bank cards.
Stage 5 : Confirmation
In order to be sure that your order was properly registered, you must reach this Stage. Since now, you can print the confirmation of your order. You will also receive an e-mail confirmation, which will include the reference of your order.
I cannot validate my basket, what can I do ?
Our order process needs your computer to accept “cookies”. Cookies permit the back-up of the items you have added to your basket as to make your order. If you have disabled the cookies on your computer, you must change your internet browser options accordingly.
How to cancel my order ?
So as to cancel your order, you need to go in the “See your basket” section and click on the dustbin on the right of the item: this will cancel your order and empty your basket.